Your privacy matters to us. This Privacy Policy explains how phlcash collects, uses, stores, and protects your personal information when you use our platform — and what rights you have over your own data under Philippine law.
This policy applies to all phlcash users in the Philippines and is governed by the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
phlcash ("phlcash," "we," "us," or "our") operates the online gaming platform accessible at phlcash.net, including all associated mobile applications and services (collectively, the "Platform"). phlcash acts as the personal information controller in respect of all personal data collected through the Platform, as defined under the Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") of the Philippines.
This Privacy Policy applies to all current and former registered users of the phlcash Platform, as well as visitors who browse the Platform without registering. By accessing or using the phlcash Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
When you create a phlcash account, we collect the following information:
To comply with PAGCOR regulations and anti-money laundering requirements, we may collect:
phlcash collects personal data through the following means:
phlcash processes your personal data for the following purposes:
Under the Data Privacy Act of 2012, phlcash processes your personal data on the following legal bases:
phlcash does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:
Third-party vendors who assist phlcash in operating the Platform, including payment processors (GCash, Maya, partner banks), KYC verification providers, cloud hosting providers, and customer support platform operators. All service providers are contractually bound to process your data only on phlcash's instructions and in compliance with the DPA.
PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where disclosure is required by law, court order, or regulatory directive.
Third-party game studios whose titles are available on the phlcash Platform may receive anonymized or pseudonymized session data for game performance monitoring purposes. No personally identifiable information is shared with game providers beyond what is technically necessary.
In the event of a merger, acquisition, or sale of all or substantially all of phlcash's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. You will be notified of any such transfer in advance.
phlcash will never share your personal data with advertisers, data brokers, or any third party for their own marketing purposes without your explicit consent.
phlcash uses cookies and similar tracking technologies to enhance your experience on the Platform. The following categories of cookies are used:
You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair your ability to use the phlcash Platform, including the phlcash Login function.
phlcash retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, subject to the following minimum retention periods required by Philippine law:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with phlcash's data disposal procedures.
phlcash implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phlcash will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected users without undue delay, in accordance with the DPA and NPC Circular No. 16-03.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phlcash:
To exercise any of the above rights, please contact phlcash's Data Protection Officer via the contact details in Section 14. We will respond to all verified requests within fifteen (15) business days, as required by the DPA.
Some rights may be limited where phlcash is required to retain or process your data to comply with PAGCOR regulations, the AMLA, or other applicable Philippine laws. We will always explain the basis for any limitation when responding to your request.
The phlcash Platform is strictly intended for individuals aged 21 years and above. phlcash does not knowingly collect personal data from persons under the age of 21. The 21+ age requirement is a mandatory condition of PAGCOR licensing and Philippine gaming law.
If phlcash becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all personal data associated with that account will be deleted (subject to any mandatory regulatory retention requirements), and any deposits will be returned in accordance with applicable regulations.
If you are a parent or guardian and believe that a minor has registered a phlcash account, please contact us immediately using the details in Section 14 so we can take prompt action.
phlcash primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed in other countries — for example, where phlcash uses cloud infrastructure or third-party service providers with operations outside the Philippines.
Where such transfers occur, phlcash ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include contractual data processing agreements incorporating standard data protection clauses approved by the National Privacy Commission.
By using the phlcash Platform, you consent to the transfer of your personal data to other countries where necessary for the purposes described in this Privacy Policy, subject to the safeguards described above.
phlcash may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered users via email or in-platform notification at least seven (7) days before the changes take effect.
The updated Privacy Policy will always be available on this page, with the effective date revised accordingly. Your continued use of the phlcash Platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated policy, you must cease using the Platform and may request account closure.
If you have any questions, concerns, or requests regarding this Privacy Policy or phlcash's data processing practices, please contact our designated Data Protection Officer (DPO):
Our support team includes Filipino-speaking staff available to assist players from Metro Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines. We aim to acknowledge all privacy-related inquiries within two (2) business days.
Six core commitments phlcash makes to every Filipino player on our platform.
All data transmitted between your device and phlcash is protected by 256-bit SSL/TLS encryption — the same standard used by major Philippine banks like BPI and BDO.
phlcash does not sell, rent, or trade your personal information to advertisers or data brokers. Your data is used only to operate and improve the phlcash Platform.
As a Filipino user, you have the right to access, correct, delete, and port your personal data under the Data Privacy Act of 2012. Submit requests to our DPO anytime.
phlcash retains data only as long as required by PAGCOR regulations and the AMLA — typically five years for KYC and transaction records. Data is securely deleted after that.
You control which non-essential cookies phlcash uses. Manage your preferences through your browser settings. Only strictly necessary cookies are active by default.
In the unlikely event of a data breach, phlcash will notify the National Privacy Commission within 72 hours and inform affected users promptly — as required by Philippine law.
phlcash is built for Filipino players who value both great gaming and strong privacy protection. Join thousands of players from Manila, Cebu, and Davao already enjoying our platform. Must be 21 or older to register.
21+ only. Gambling is addictive. Know when to stop. Play responsibly.